Semi-Dedicated Support Plan at etechsupport

eTechSupport has been in business since 2005 and has successfully catered to a global customer base for Remote Infrastructure Managed Services such as Outsourced Web Hosting Support, Remote Server Administration, Helpdesk & Live Chat Support, Server Management & Monitoring, Migration as a Service and much more.

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

•    Certified & Trained Staff

•    100% White Label Support

•    24/7/365 Server Monitoring

•    Flexible Hours Coverage

•    Standard SLAs

•    Customizable Plans

•    Monthly Work Reports

•    Direct Communication Channels

•    Price/Mo - $300

•    Skill Level - 1 x Level-1 Tech

•    Availability - 8 Hours/Day, 5 Days/Week 

•    Certified Technicians √

•    Mode of Communication - Helpdesk/Live Chat

•    Quality Assurance - Supervision by 1 Quality Manager 

•    Direct Communication - Skype Communication 

•    Platform - Linux/Windows

•    Number Of Tickets - Up to 100/Month 

•    Number Of Servers - Up to 5 

•    Response Time - 30 Mins. 

•    Resolution Time - 4-8 Hrs 

•    7 Day Free Trial – Available

•    Price/Mo - $450

•    Skill Level - 1 x Level-2 Tech

•    Availability - 8 Hours/Day, 5 Days/Week 

•    Certified Technicians √ 

•    Mode of Communication - Helpdesk/Live Chat

•    Quality Assurance - Supervision by 1 Quality Manager

•    Direct Communication - Skype Communication

•    Platform - Linux/Windows

•    Number Of Tickets - Up to 100/Month

•    Number Of Servers - Up to 5

•    Response Time - 30 Mins.

•    Resolution Time - 4-12 Hrs 

•    7 Day Free Trial – Available 

•    Price/Mo - $600

•    Skill Level - 1 x Level-3 Tech

•    Availability - 8 Hours/Day, 5 Days/Week

•    Certified Technicians √ 

•    Mode of Communication - Helpdesk/Live Chat

•    Quality Assurance - Supervision by 1 Quality Manager

•    Direct Communication - Skype Communication

•    Platform - Linux/Windows

•    Number Of Tickets - Up to 100/Month 

•    Number Of Servers - Up to 5 

•    Response Time - 30 Mins.

•    Resolution Time - 4-12 Hrs

•    7 Day Free Trial – Available

Should you have any questions or inquiries, talk to our Sales representatives on Live Chat/Skype or FILL OUT THIS FORM, we'll be more than happy to answer any questions and work out an inclusive custom quote for you